365 Ace App's Privacy Policy

Welcome to 365 ace app. We believe privacy is a fundamental right for every member. This Privacy Policy explains what data we collect, how we use it, and the steps we take to keep your information safe.

365 ace app is a trusted online gaming platform for players in Bangladesh. When you use our services, you share certain personal information — which we handle with the utmost care. This document provides a full account of how that process works.

If you have any questions after reading this Privacy Policy, please reach out to our support team. We are always committed to transparency.

365 ace app collects two types of data: information you voluntarily provide, and data automatically generated through your use of the platform.

365 ace app collects information in the following ways:

• Direct Provision: Information you provide during registration, login, payment, and the KYC process.
• Automatic Collection: Platform usage data collected via cookies, web beacons, and log files.
• Mobile App: Certain device-related information may be collected when you download the 365 ace app.
• Support Contact: Information you provide via live chat or email.
• Payment Gateway: Reference information required after a transaction is completed via Mobile Banking, Nagad, or Rocket.

365 ace app uses your information only for the specific purposes listed below:

• Account management: To support registration, login, KYC verification, and account security.
• Payment Processing: For processing deposits and sending withdrawals.
• Customer Support: To resolve issues and provide customer support.
• Security & Fraud Prevention: To prevent account misuse and money laundering.
• Promotions & Offers: To notify you of relevant bonuses and offers, with your consent.
• Platform Improvement: To analyze user experience and improve service quality.
• Legal obligations: To meet the requirements of applicable laws and regulatory authorities.

365 ace app does not sell your personal information to third parties. However, in limited circumstances, data may be shared with trusted partners to deliver our services:

• Payment Providers: Mobile Banking, Nagad, and Rocket — only the information necessary to verify transactions.
• Technology Partners: Limited data for platform operations — subject to strict confidentiality agreements.
• For legal purposes: When required to comply with a valid order from a court or regulatory authority.
• Fraud Prevention: With relevant authorities in the investigation of serious offences.

Only the minimum necessary information is shared in each case, and all partners are required to comply with our privacy standards.

365 ace app uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential cookies: These are necessary to maintain your login session and ensure security — they cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the platform are used most — entirely anonymized.

365 ace app employs industry-standard security technology to protect your data. Our security framework includes:

• 256-Bit SSL Encryption: All data transfers are conducted through secure channels.
• Two-Factor Authentication (2FA): OTP verification is required for login and withdrawals.
• Firewall Protection: Advanced network protection to prevent unauthorized access.
• Regular Security Audits: Regular system checks conducted by a specialist team.
• Data Backup: Regular backups stored in secure locations.
• Access controls: Only authorized personnel are permitted to access specific data.

As a member of 365 ace app, you have the following rights over your own data:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

365 ace app does not retain your data longer than necessary. Below are the retention periods for each type of information:

• Account information: For the duration the account is active, and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years from the date of the last transaction.
• KYC documents: Up to 5 years after account closure.
• Log Files & Device Information: Up to 1 year maximum.
• Support Contact: Up to 2 years after the issue is resolved.

365 ace app strictly prohibits all services for users under 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If a user is confirmed to be under 18, their account will be closed immediately.
• Age verification documents are required as part of the KYC process.
• Any data collected from a minor will be deleted immediately upon discovery.

365 ace app reserves the right to update this Privacy Policy as needed. When changes are made:

• A notice will be published on the website.
• SMS messages may be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will be changed accordingly.
• For significant changes, your consent may be requested at login.

Continued use of the platform after an update is considered acceptance of the revised policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Click the chat icon on the platform for 24/7 live support.
• Email: [email protected]
• FAQ: For answers to common questions, visit our FAQ Page View.

When submitting a data protection request, please write "Privacy Request" in the subject line. Our data protection team will respond within 3 business days.