365 Ace App's Terms and Conditions

These Terms & Conditions apply to the 365 ace app platform and all its services. By using 365 ace app, you fully agree to these terms. If you do not agree with any of them, please refrain from using the platform.

Key terms used in this document are defined below:

• "Platform" refers to the 365 ace app website, mobile app, and all associated services.
• "User" or "Member" refers to any individual registered on 365 ace app.
• "Account" refers to each member's personal profile and wallet.
• "Bonus" refers to welcome bonuses, free spins, cashback, and similar rewards offered by 365 ace app.
• "KYC" refers to the identity verification process (Know Your Customer).

365 ace app operates an online gaming platform for players in Bangladesh. Our goal is to provide a safe, transparent, and enjoyable gaming environment.

To register on 365 ace app, the following conditions must be met:

• You must be 18 years of age or older.
• You must be a legal resident of Bangladesh.
• You must have an active Bangladeshi mobile number.
• You must have an active Mobile Banking, Nagad, or Rocket account.
• Each person may only create one account.

The information you provide at registration — your name, mobile number, and date of birth — must be accurate and truthful. 365 ace app reserves the right to close any account created using false information.

You are fully responsible for your 365 ace app account. Follow the guidelines below to keep your account secure:

• Use a strong password — at least 8 characters, including numbers and special characters.
• Never share your login credentials with anyone.
• If you suspect unauthorized use of your account, contact the support team immediately.
• Avoid logging in over public Wi-Fi networks.

365 ace app is not liable for any loss resulting from unauthorized access to your account, unless it is proven that the loss was caused by a fault in our system.

Keep your personal information up to date. If your phone number or payment method changes, update your account profile accordingly. 365 ace app is not responsible for withdrawal delays caused by mismatched information.

365 ace app currently accepts deposits through three major mobile banking services in Bangladesh:

• Mobile Banking — Personal Payment
• Nagad — Personal Payment
• Rocket — Personal Payment

Please keep the following conditions in mind when making a deposit:

• The minimum deposit amount is BDT 200 (two hundred taka).
• Deposits must be made from a mobile banking account registered in your own name.
• Deposits made from a third-party account will be cancelled and refunded.
• Successful deposits are typically credited to your account within 5–15 minutes.
• If a delay occurs due to a banking system issue, please contact the support team with a screenshot.

Withdrawing your winnings from 365 ace app is simple and fast. However, the following rules are mandatory:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawals can only be made to a mobile banking account registered in your own name.
• KYC verification must be completed before your first withdrawal.
• Withdrawals are typically processed within 1–24 hours.
• Wagering requirements must be met before withdrawing any funds earned from a bonus.

365 ace app does not charge any withdrawal fees. However, your mobile banking provider may apply their own charges.

365 ace app offers a variety of bonuses and promotions. Each bonus comes with its own terms. The general bonus conditions are outlined below:

• Welcome Bonus: For new members only. Applies to the first deposit. One-time offer.
• Wagering Requirements: The bonus amount must be wagered a specified number of times before withdrawal (typically 10x to 30x).
• Validity: Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Bet Limit: A maximum bet limit may apply while using a bonus.

Separate terms apply to referral bonuses, cashback offers, and VIP rewards. Full details are available on the respective promotion pages.

The following rules apply when playing games on 365 ace app:

• All games must be played fairly and from your own account.
• Any technical issues with game results must be reported to the support team immediately.
• 365 ace app is not responsible for any losses resulting from playing without understanding the game rules.
• If a game is interrupted due to connectivity issues, the outcome will be determined based on the server logs.
• Once a bet is confirmed in live Sports Betting, it cannot be cancelled.

All slot and casino game outcomes are determined entirely at random using RNG (Random Number Generator) technology. No result is predetermined.

The following activities are strictly prohibited on 365 ace app and may result in account termination and balance forfeiture:

• Operating multiple accounts under the same person.
• Bonus abuse — such as registering under multiple identities to claim bonuses.
• Using the platform for money laundering or illegal financial transactions.
• Using game software or systems with the intent to cheat.
• Harassing or engaging in inappropriate behavior toward other members.
• Submitting a fake payment receipt or screenshot.
• Accessing the platform from a restricted region using a VPN or proxy.

365 ace app takes your personal data security seriously. We use SSL encryption and advanced security technologies to keep your information safe. Your data is never sold to third parties.

Information collected at registration is used solely for the following purposes:

• To complete account verification and the KYC process.
• To securely process payment transactions.
• To inform you about relevant promotions and offers.
• For fraud prevention and account security.

For more details, visit our Privacy Policy Read the page.

365 ace app believes gaming is a form of entertainment, not a source of income. We encourage all members to play responsibly.

• You can set your own daily, weekly, or monthly deposit limits directly from your account.
• You may request a temporary or permanent account closure (self-exclusion) at any time.
• If you notice any signs of gaming addiction, please inform our support team.
• This platform is strictly prohibited for anyone under the age of 18.

365 ace app reserves the right to investigate, suspend, or permanently close any account in the following situations:

• In the event of a violation of the Terms & Conditions.
• If fraud or dishonest activity is suspected.
• If KYC verification is incomplete or false information has been provided.
• Extended inactivity (more than 12 months).
• If you wish to close your account upon your own request.

365 ace app will attempt to provide reasonable notice before closing an account. However, in cases of serious violations, the account may be closed without prior notice.

If you have a dispute or complaint with 365 ace app, please follow the steps below:

1. Step One: Contact our support team via live chat or email with the details of your issue.
2. Step Two: Our support team will provide an initial response within 48 hours.
3. Step Three: Complex cases may take up to 7 business days to investigate and resolve.
4. Step Four: If the issue remains unresolved, it will be escalated to senior management.

In the event of any dispute, the server logs and records of the 365 ace app will be treated as final evidence.

365 ace app reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website, and a SMS notification may be sent to your registered mobile number.

Continued use of the platform after any update constitutes your acceptance of the revised terms. We recommend checking this page regularly.

If you have any questions about these Terms & Conditions, please contact us:

• Live Chat: Click the chat icon on the platform for 24/7 live assistance.
• Email: [email protected]
• FAQ: For answers to common questions, visit our FAQ Page View.

Our Bengali-speaking support agents are available around the clock. Feel free to reach out whenever you need help — we're always ready to assist.